FAQ

1. Do you have any MOQ limit for led light order?

ADLED: Low MOQ, 1pc for sample checking is available.

2. What is the lead time?

ADLED: 3-5 days for samples, for mass production it is based on the given quantity.

3. What Certificates provide?

ADLED: UL, CUL, CE, ROHS, ERP, FCC, LM80

4. Could I use my own LOGO or print my own designs? 

ADLED: Yes, customized logo and designs on mass production are available, and we provide OEM/ODM service.

5. Q: Can I also buy accessories from you?

ADLED: Yes, we provide LED Power supply, LED Controller, led connect, and Aluminun Profile together.

6. Q: How do you ship the goods and how long does it take to arrive?

ADLED: Express usually ship by DHL, UPS, or FedEx, It usually takes 3-5 working days to arrive. Airline and Sea shipping is also optional.

7. What methods of payment do you accept?

ADLED: You can pay us by Bank Transfer(T/T), Western Union, Paypal, X-Tranfer, or Alibaba Trade Assurance...

8. What is the warranty time?

ADLED: we offer 3-5 years warranty on our products, all LED modules are 100% tested both visually and functionally, ensuring material traceability and a perfect match to customer expectations.

9. How to proceed an order for LED light?

Firstly, let us know your requirements or application.
Secondly, We quote according to your requirements
Thirdly, customers confirm the order details and places deposit
Fourthly, We arrange the production and shipping. 

10. How to deal with the faulty?

Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we can repair them and resend them to you or we can discuss the solution including re-call according to real situation.